Return & Exchange Policy

At Trendz, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help with a simple and hassle free return and exchange process.

Return Eligibility

You may return eligible items within 30 days of receiving your order, provided that:

  • The item is unused and in its original condition.
  • The item is returned with all original packaging, tags, and accessories.
  • Proof of purchase or your order number is provided.

Non Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Personal care products
  • Gift cards
  • Final sale or clearance items
  • Customized or personalized products

Exchange Policy

If you would like to exchange an item for a different size, color, or replacement, please contact our customer support team. Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method within 5 to 10 business days, depending on your payment provider.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs. For all other returns, customers are responsible for return shipping unless otherwise stated.

How to Start a Return or Exchange

  1. Contact our customer support team with your order number.
  2. Wait for return instructions and approval.
  3. Package the item securely and send it to the provided return address.
  4. Once received and inspected, we will process your refund or exchange promptly.

Need Assistance?

If you have any questions about our Return & Exchange Policy, please contact our customer support team. We are committed to making your shopping experience smooth, fair, and worry free.